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Where do your people go when AI takes the volume?

Every AI rollout lands in a room full of people quietly asking: is this how my job ends? The answer isn’t reassurance. It’s a plan. Twelve destination roles, who fits them, and how to have the conversation.

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  • ›The twelve move-ups: orchestrating the agents, owning the exceptions, quality and taste, the client depth there was never time for, each with who fits it.
  • ›The three conversation prompts that turn a threatening chat into a recruiting one, starting with “if you never had to do this again, what would you finally have time for?”
  • ›A write-it-down table: person, work moving, moves up to, first step, date, because a move-up without a date is a platitude.
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